24/7 Injury Triage Resources
Getting Started Is Easy
1. Download Your Resource Kit
Get started by downloading your First Call 24/7 Injury Triage Resource Kit:
2. Supervisor and Manager Notification
Notify all those who are responsible for reporting and managing work-related injuries to contact 24/7 Injury Triage as soon as an injury occurs. Be sure to notify managers and supervisors for all shifts and in all locations. Prominently display the Injured Worker Poster with the access line and your MEMIC policy number.
How First Call 24/7 Injury Triage Works | View in Spanish
First Call 24/7 Injury Triage Injured Worker Poster | View in Spanish
3. Injured Employee Notification
If an employee is injured, instruct them to contact their supervisor or to call the 24/7 Injury Triage line directly at 855-778-6111. Provide them with the FAQ for Injured Employees document.
Frequently Asked Questions (FAQs) for Injured Workers | View in Spanish
4. Claim Management
Report the injury to MEMIC to start the claim process. Our First Report of Injury (FROI) Portal is the easiest, most secure way to report an injury to MEMIC. Anybody who reports or manages work-related injuries should pre-register in the FROI Portal before an injury occurs.
Learn More about Injury Reporting
MEMIC’s 24/7 Injury Triage service is provided by our trusted partner CorVel. In the event an employee is injured and utilizes the First Call 24/7 Injury Triage service, MEMIC will receive a medical summary report from CorVel. A copy of the report will also be sent to the First Call 24/7 Injury Triage contact email address we have on file.
How it Works
MEMIC’s First Call 24/7 Injury Triage and Telehealth service, provided by our trusted partner CorVel, provides prompt and complete care for injured workers who will speak directly with a registered nurse within minutes of their incident and get a follow-up care plan specific to their injury. It reduces overall medical costs and helps ensure a faster claim process.
How 24/7 Injury Triage Works | View in Spanish
Benefits of Telehealth
During the Injury Triage call, the injured worker may be advised to seek additional medical care. For many workforce injuries, immediate treatment can be received through a virtual visit with a medical provider versus an in-person appointment. Both patients and physicians have welcomed the convenience of a virtual visit – which means no driving to a doctor's office, missed appointments, or delays in waiting rooms – as well as the added expediency of non-narcotic prescriptions and physical therapy scheduling. Connecting your employees with appropriate, quality care can help prevent a minor injury from becoming complicated and focuses attention on the wellness of your employee. If the injured worker opts not to use telehealth, the injured worker will be immediately referred to in-person medical care.
Download the Resource Kit Now
The Resource Kit includes instructions to get started with First Call 24/7 Injury Triage for injury and claim management. It contains posters and informational materials to share with your supervisors, managers, and injured employees.
Telehealth Option
During the Injury Triage call, the injured employee may be advised to seek additional medical care. For many work-related injuries, immediate treatment can be provided via a virtual visit with a medical provider versus an in-person appointment. If the injured employee opts not to use telehealth, they will be immediately referred to in-person medical care.
Have Questions?
Please submit a request for more information using the MEMIC General Inquiry Online form and ask to be contacted by a member of the MEMIC Claims Team.
Online Inquiry