Report an Injury
1. Submit an Online Injury Report Now
In October 2020, our online injury reporting form was replaced by the First Report of Injury (FROI) Portal. New account registration is required before using the FROI Portal.
Note: A copy of the injury report will be emailed to any email address provided during submission. To protect privacy and data of our policyholders and their employees, MEMIC uses an email encryption service from Mimecast for sending messages and attachments that contain Personal Identifiable (PI) information. Access to the Mimecast Secure Messaging Portal requires creating a username and password. If no email address is provided, a copy of the report will be mailed.
Mimecast Secure Messaging Portal Guide
2. Call us at 1-800-MEMICWC or 1-800-636-4292
3. Fax injury report form to 207-791-3334
Note: Contact your state's workers' compensation agency for form.
4. Mail injury report form to us within 24 hours:
MEMIC Claim Department
PO Box 3606
Portland, ME 04104
Note: Contact your state's workers' compensation agency for form.
Policyholder Notice: Tornado Recovery Financial Relief Response for Tennessee Policyholders
In alignment with the Tennessee Department of Commerce and Insurance Department's Bulletin 23-6 dated December 10, 2023, MEMIC has implemented a sixty-day grace period for policyholders affected by the December 9, 2023 tornadoes in Tennessee. Policy cancellation due to non-payment will not occur during this period. To explore available options, please contact your agent or our Premium Accounting Department at 1-800-660-1306 or billing@memic.com, Monday through Friday, 8:00 a.m. - 4:30 p.m. EST.
Better Claim Benefit Payments Are Here!
Payments from MEMIC—faster, easier, more secure via ClaimsPay®
Click here to find out more about our partnership with One Inc to provide expedited payments to injured workers and service providers.
Email Encryption Service Change Notice
Effective May 12, 2021:
MEMIC switched from Symantec to Mimecast for email encryption service for sending secure messages. For your protection, existing users of the Symantec service will be required to create a new password upon first login to the new Mimecast Secure Messaging Portal. This is a one-time step and is not required on subsequent logins. We apologize for any inconvenience.
First Report of Injury Online Form Updates
In response to the COVID-19 pandemic, the First Report of Injury (FROI) form has been updated with new selections for the cause and nature of injury fields. If you are reporting a COVID-19-related injury, please select “Pandemic” as the Cause of Injury and “COVID-19 as the Nature of Injury.
Please note that these codes should be applied regardless of confirmed diagnosis.
When utilizing the MEMIC FROI web portal, these selections can be found in the following locations:
- Nature of Injury: Infections - Viral: COVID19
- Cause of Injury: Contact: Pandemic
For Massachusetts FROIs:
- Nature: Lung: COVID19
- Cause: Contact: Pandemic
EPLI Claims
If you have added MEMIC EPLI to your policy and your claim is employment practices related, please call 1-877-310-3343 or email us at:
epli@memic.comFirst Call 24/7 Injury Triage
Quicker care for injured workers, means better outcomes.