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Work at MEMIC


Job Openings

Claim Specialist III

Manchester, NH

General Description:
The Claim Specialist III investigates, evaluates, negotiates, and resolves lost time claims within settlement and reserving authority up to stated maximum. (Supervisor will determine actual individual authority up to the stated maximum.) Conducts training classes (including research and position papers) for less experienced Claim Department Representatives. Based on experience and proven ability, an expanded and more difficult caseload will be expected, requiring a lesser degree of supervision.


  • Communicates with insureds, injured workers, agents, brokers, witnesses, attorneys, loss prevention, and underwriters to obtain and relate necessary information to determine coverage/compensability, facts of loss, and degree of liability/exposure. Maintains contact throughout the life of the file as needed.
  • Administers the delivery of timely, appropriate, and accurate indemnity and medical benefits.
  • Evaluates claim exposure, negotiates, and resolves claims. 
  • Works closely with defense counsel on litigated cases and attends mediation, arbitration, and hearings, as necessary. 
  • Develops litigation plan with defense counsel and tracks adherence to plan in order to control legal expenses and assure effective resolution.
  • Works closely with insureds and employees, making visitations and presentations as needed to facilitate partnership approach to claims handling.
  • Maintains quality claim files in accordance with appropriate best practices and other company procedures.
  • Implements Managed Care strategies, coordinates rehabilitation or medical management, processes bills, reviews all mail through ImageRight, and monitors progress as appropriate.
  • Interacts with State and Federal Boards and Commissions, while establishing and maintaining proper reserves, as appropriate. 
  • Serves as a mentor and helps prepare/train the less experienced Claim Department representatives.
  • Keeps up-to-date on State laws and Company procedures relating to various claims; educates injured worker and/or insured on same.
  • Prepares and presents files for Agent/Broker Reviews and Insured File Review.
  • Understands medical terminology and standard medical procedures as they pertain to workers' compensation, U.S. Longshoreman’s and Jones Act claims.
  • Participates in in-house and outside training programs to keep up-to-date on relevant issues/topics.
  • Maintains a working knowledge of all computer systems currently in use.
  • Travels throughout States as required to handle claims inventory assigned.
  • Continues education in claims through Associate in Claims or Claims Law (AEI) courses.

  • Five plus years of lost time claim handling experience required. Bachelor’s degree preferred.
  • Computer skills, Word, Excel, and ImageRight all necessary.
  • Must have valid driver’s license.
  • Strong attention to detail and strong communication skills both verbal and written. 
  • Adaptable/flexible and self-directed with the ability to manage time and other resources wisely. 
  • Must have the ability to work effectively with other organizational team members.

How to Apply: 

  Apply by sending resume to hr@memic.com. You can call us at 1-800-660-1306.